Refund policy

We have a 14-day return policy on certain items only, which means you have 30 days after receiving your item to request a return.

Return or exchange shall apply within 14 days of receiving the product in the following cases:

• There is a manufacturing flaw or defect in the product.
• You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at play@gotoyio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at play@gotoyio.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.